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  • Post & Communications

    POSTAL RATES
    Postcards to Europe or the USA cost about US$0.50. Items mailed from anywhere other than large towns and cities are likely to take over a month to arrive at their destination. Vietnam’s express mail service (EMS) has faster delivery to international destinations. International express delivery companies like Federal Express (FedEx) and DHL both have offices in Hanoi and Ho Chi Minh City.

    Besides, FedEx also have offices in Danang, Nha Trang, Tay Ninh, Long An, Ca Mau; DHL have offices in Hai Phong, Danang, Dong Nai, Vung Tau.
    Regular international post service is available. In addition, there are some new specialized services:

    Express Mail Service (EMS): The domestic EMS ensures that letters and small parcels are delivered within 24-72 hours. International EMS is associated with nearly 50 countries worldwide, with a delivery time ranging from 2 to 7 days according to each region.

    Delivery within Asian countries: from 2 to 5 days

    Delivery within European countries: from 3 to 7 days

    Delivery within American countries: from 2 to 3 days

    Air mail and small parcels, however, are subjected to additional charges.

    Express money transfer: Money is delivered to the receiver within 24-48 hours.

    Flower delivery: can be ordered by telephone. This service delivers messages such, as greetings or condolences, together with flowers, money, or goods (allowed in circulation) to the receiver by request of the sender.

     

    TELECOMMUNICATION SERVICES
    International telecommunications charges from Vietnam are among the highest in the world, and hotels usually add a high surcharge on top of this. It’s best to make quick calls and to have the other party call you back.

    International long-distance calls (direct):

    To make an international direct dial (IDD) call, first dial the international prefix (00) followed by the country code, area code, and the local number. If you are unable to contact the requested number, dial 18001001 for operator assistance.

    Domestic long-distance calls:
    To place a domestic long-distance call, first dial the national prefix (0) followed by the area code and local number. If you are unable to reach the required number, dial 101 for operator assistance.

    Facsimile (Fax):
    Fax machines are becoming fairly commonplace in Vietnam. Public and registered fax machines are available in hotels, businesses, and public offices.
    Local and international phone cards, mobile phones, pagers, and database net link services are also available.
    The “1080, 1088” service is for inquiries by phone on socio-economic and cultural information.
    This service also runs an advertisements and business self-introduction scheme.

     

    EMAIL & INTERNET ACCESS
    All major hotels provide internet access in their business centers. Internet cafes have sprouted up throughout the country and can be found in nearly every city frequented by foreign tourists. Internet usage at peak times can be slow due to narrow bandwidth.

    International Direct Dial Calls: (IDD)
    Not depending on the country and the point of time you call, International Direct Dial Calls’ rate is as below:
    First 6 seconds: US$ 0.03; each second after: US$ 0.004

     

    CELL PHONE/ MOBILE PHONE SERVICE

    MOBIFONE SERVICE
    Clients wishing to use Mobicard can select different denominations of 50,000; 100,000; 200,000; 300,000 and 500,000 VND.
    All four kinds of Mobicard listed as follows:

    Type of Mobicard User duration Receiving call duration
    50,000 VND 12 days 10 days
    100,000 VND 30 days 10 days
    200,000 VND 70 days 10 days
    300,000 VND 115 days 10 days
    500,000 VND 215 days 10 days

    User duration:
    You can dial any out-calls and receive in-calls as well provided that your account is still valid.

    Duration of receiving calls:
    You can only receive more in-calls under permitted time after your account is clear or invalid time of using.

    CUSTOMER SERVICE CENTERS

    Hanoi
    Address: 01 Tang Bat Ho St, Hai Ba Trung Dist, Hanoi
    Tel: (84 4) 39331824 o Fax: ((84 4) 39331825
    Opening hours: 07:30am – 09:00pm (Monday – Friday), 07:30am – 04:30pm (Saturday)

    Ho Chi Minh City
    Address: 84 Ba Huyen Thanh Quan St, Dist 3, HCMC
    Tel: (84 8) 39319747 o Fax: (84 8) 39319790
    Opening hours: 08:00am – 06:00pm (Monday – Friday), 08:00am – 04:00pm (Saturday, Sunday)

    Hotline: 18001090

    VINAPHONE SERVICE
    Clients wishing to use Vinacard can select different denominations of 50,000; 100,000; 200,000; 300,000 and 500,000 VND.

    All four types of Vinacard listed as follows:
    Type of Vinacard User duration Receiving call duration
    50,000 VND 12 days 10 days
    100,000 VND 30 days 10 days
    200,000 VND 70 days 10 days
    300,000 VND 115 days 10 days
    500,000 VND 215 days 10 days

    User duration:
    You can dial any out-calls and receive in-calls as well provided that your account is still valid.

    Duration of receiving calls:
    You can only receive more in-calls under permitted time after your account is clear or invalid time of using.

    CUSTOMER SERVICE CENTERS

    Hanoi
    Address: 48 Kim Liên St, O Cho Dua , Hanoi
    Tel: (84 4) 35737640 o Fax: (84 4) 35737642
    Opening hours: 07:30am – 06:00pm (Monday – Friday), 07:30am – 04:30pm (Saturday, Sunday)

    Ho Chi Minh City
    Address: 84 Nguyen Dinh Chieu St, Dist 3, HCMC
    Tel: (84 8) 39333339 o Fax:
    Opening hours: 07:30am – 04:30pm (Monday – Friday) except Saturday, Sunday, Holidays

    Danang
    Address: 04 Nguyen Van Linh St, Danang
    Tel: (84 511) 3871604 o Fax:
    Opening hours: 07:30am – 07:30pm everyday

    Hotline: 18001091


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